Frequently Asked Questions
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
If your question is not addressed in the FAQ section, please email us at info@worldofsisa.com.
General Questions
What is Sisa and what kind of products do you offer?
Sisa is everything a free-spirited woman is about. No hang-ups – our clothing turns into whatever you need it to. Relax, party, explore, laze in Sisa.
We are founded by a brother-sister duo, Sid and Sam, keen travelers who understand how dynamic life can be every single day, and how our clothes ought to play the part without massive effort or thought. With their experience running two successful clothing brands, Sisa is the new addition to the family, and it's the liveliest one of all.
Our clothing is beautiful with prints that don't shy away, and silhouettes that move and flow with you. But more than anything else, it is clothing that lets you just be – bold, spontaneous, lively, in motion, and full of character.
Dresses and co-ords are effortlessly relaxed and flowy, with vibrant prints and patterns that range from florals to tribal motifs and geometric forms – unique and hand-drawn to reflect your unconventional spirit. Natural, breathable fabrics like cotton, linen, silk and viscose blends prioritise ease and functionality. These versatile pieces can be dressed up or down, letting you go from daytime catch-ups to nights of frolicking with girlfriends in tow and sangrias in hand.
How does Sisa develop its prints?
Our prints are carefully created through a meticulous hand-drawing process. Inspired by nature, tribal art, and global motifs encountered on Sid and Sam's travels - each pattern is unique and thoughtfully designed to capture character and vibrancy.
We blend traditional techniques with modern aesthetics to ensure our prints are not only eye-catching but also meaningful, embodying the free-spirited ethos of Sisa.
The fabrics are then selected to complement these prints, allowing the colours and designs to come alive while maintaining comfort and durability.
How do I care for my Sisa clothing to ensure it lasts a long time?
Our clothes express vibrancy and personality through hand-drawn prints on soft, nature-derived fabrics, paired with flowing silhouettes. To keep your Sisa garments looking their best for years to come, here are a few care tips:
Storage
Once you've invested in a piece by SiSa, be sure to store it in a dry place to keep the fabric aired. Unless a garment is dirty or stained, try to maximise the number of wears before washing it.
Maintenance
If a tear occurs, or threads come loose after repeated wash and wear, take your garment to be fixed by your local tailor and it will be good as new. High quality clothing will look and feel excellent even after many years of use and storage.
Washing
While washing, keep clothing zipped or buttoned up to avoid accidental snags on hooks and other sharp objects in the washing machine. Wash small loads at a time for best results. Dry out of the direct sun to keep colours intact. Each garment comes with a care label to follow closely to help you ensure its longevity.
Can you tell us more about your collection and the inspiration behind it?
Our collection draws inspiration from the vibrant energy of the world around us - from the colours of sun-drenched landscapes and the textures of bustling markets, to the rhythms of music and the stories of free-spirited women everywhere.
Sid and Sam’s travels and encounters fuel the creativity behind every print and silhouette, blending cultural motifs with natural elements to craft pieces that celebrate individuality and movement.
Designed for women who embrace life’s unpredictability, our collection flows effortlessly from day to night, combining comfort, versatility, and bold self-expression. Each garment is a tribute to the adventurous spirit, inviting you to live fully, express freely, and move with confidence.
What are the fabrics used by Sisa?
We carefully select natural, breathable fabrics like cotton, linen, silk, and viscose blends that prioritise comfort, durability, and ease of movement. These materials not only feel great on the skin but also complement our vibrant prints and fluid designs.
Our choice of fabrics reflects our commitment to quality and sustainability, ensuring that each garment is both beautiful and functional.
Do you offer customization options for your co-ord sets, shirts and dresses?
We do not offer any design or embroidery customization. However, if you require any customization or alteration, please feel free to email us at info@worldofsisa.com and we will assist you as best possible.
Orders
How do I track my order?
Once processed and shipped, orders can be tracked using the tracking number on the shipping partner’s website. An email is sent to the customer after the order is shipped, containing the tracking number along with the service provider’s information.
Could I pick up my order from Sisa's design studio?
Online orders cannot be picked up from our design studio.
Can I book an order for delivery to more than one address?
Currently, we do not deliver an individual online order to multiple locations.
If a sale starts before my item is delivered, would the reduced price be applicable to my order?
The price applicable to the order will be the same as the price when the order was placed. The prices of items might be increased due to changes in the costs of raw materials or be reduced during periods of sale. However, the price changes do not apply to orders that have been placed at an earlier date.
Can a promotional code or offer code be used in conjunction with items purchased on sale?
Two offers (e.g. items on sale and promotional code) cannot be combined. Any promotional/welcome offers can only be used on non-discounted items.
How do I know which size to order when buying Sisa's clothing ?
Our clothing pieces has a specific size guide so you can match the garment to your measurements. Moreover, you'll also find instructions on how to accurately measure yourself. If you have any questions related to sizing, please call or message us on our customer support number at +91 83839 02213.
Payment
Which payment methods do you accept?
For domestic and international transactions, we accept all major debit & credit cards (including MasterCard, Visa & American Express). For domestic transactions, we accept UPI, debit cards, credit cards and net banking across major banks.
INTERNATIONAL SHIPPING RETURNS AND PAYMENTS
International orders: Shipping and handling costs may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check-out and customers will know about this before making any payments. Goods to international destinations are shipped on a DDU (Delivery Duty Unpaid) basis, which means displayed product prices are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
Offers: We may from time to time offer free international shipping as a bonus on our website, in which case the terms and conditions of that particular offer will be valid and the above will be terminated for that duration.
Wholesale
Do you wholesale your collections?
At the moment, we wholesale our collections at luxury boutique stores in the United States. To learn more and connect with us for wholesale queries, please email us at info@worldofsisa.com.
How do we learn about Sisa’s new collections?
Please subscribe to our newsletter to learn about our design collections, sales and key announcements.