Frequently Asked Questions
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
If your question is not addressed in the FAQ section, please email us at worldofsisa@gmail.com.
General Questions
What is Sisa and what kind of products do you offer?
Sisa is everything a free-spirited woman is about. No hang-ups – our clothing turns into whatever you need it to. Relax, party, explore, laze in Sisa. Sisa is everything a free-spirited woman is about. No hang-ups – our clothing turns into whatever you need it to. Relax, party, explore, laze in Sisa.We are founded by brother-sister duo, Sid and Sam, keen travelers who understand how dynamic life can be every single day, and how our clothes ought to play the part without massive effort or thought. With their experience of running two successful clothing brands, Sisa is the new addition to the family, and it's the liveliest one of all.
our clothing is beautiful with prints that don't shy away, and silhouettes that move and flow with you. But more than anything else, it is clothing that lets you just be – bold, spontaneous, lively, in motion, and full of character.Dresses and co-ords are effortlessly relaxed and flowy, with vibrant prints and patterns that range from florals to tribal motifs and geometric forms – unique and hand-drawn to reflect your unconventional spirit. Natural, breathable fabrics like cotton, linen, silk and viscose blends prioritise ease and functionality. These versatile pieces can be dressed up or down, letting you go from daytime catch-ups to nights of frolicking with girlfriends in tow and sangrias in hand.
How does Sisa develop its prints?
How do I care for my Sisa clothing to ensure it lasts a long time?
Our clothes express this through vibrant, hand-drawn prints and patterns on soft, nature-derived fabrics, and silhouettes that don't shy away. There's detail, colour, texture, and design, all in the right combination to express the wearer's personality. A few tips to help:
Storage
Once you've invested in a piece by SiSa, be sure to store it in a dry place to keep the fabric aired. Unless a garment is dirty or stained, try to maximise the number of wears before washing it.
Maintenance
If a tear occurs, or threads come loose after repeated wash and wear, take your garment to be fixed by your local tailor and it will be good as new. High quality clothing will look and feel excellent even after many years of use and storage.
Washing
While washing, keep clothing zipped or buttoned up to avoid accidental snags on hooks and other sharp objects in the washing machine. Wash small loads at a time for best results. Dry out of the direct sun to keep colours intact. Each garment comes with a care label to follow closely to help you ensure its longevity.
Can you tell us more about your collection and the inspiration behind it?
What are the fabrics used by Sisa?
Do you offer customization options for your co-ord sets, shirts and dresses?
We do not offer any design or embroidery customization. However, if you require any customization or alteration, please feel free to email us atworldofsisa@gmail.comand we will assist you as best possible.
Orders
How do I track my order?
Orders once processed and shipped can be tracked using the tracking number on the shipping partner’s website. An e-mail is sent to the customer after the order is shipped with this tracking number along with the service provider information.
Could I pick up my order from Sisa's design studio?
Online orders cannot be picked up from our design studio.
Can I book an order for delivery to more than one address?
Currently, we do not deliver an individual online order to multiple locations.
If a sale starts before my item is delivered, would the reduced price be applicable to my order?
The price applicable to the order will be the same as the price when the order was placed. The prices of items might be increased due to changes in the costs of raw materials or be reduced during periods of sale. However, the price changes do not apply to orders that have been placed at an earlier date.
Can a promotional code or offer code be used in conjunction with items purchased on sale?
Two offers (e.g. items on sale and promotional code) cannot be combined. Any promotional/welcome offers can only be used on non-discounted items or products.
How do I know which size to order when buying Sisa's clothing ?
Our clothing pieces has a specific size guide so you can match the garment to your measurements. Moreover, you'll also find instructions on how to accurately measure yourself. If you have any questions related to sizing, please message us on our customer support number at +91-xxxxxxxxxx
PAYMENT
Which payment methods do you accept?
For domestic and international transactions, we accept all major debit & credit cards (including MasterCard, Visa & American Express). For domestic transactions, we accept UPI, debit cards, credit cards and net banking across major banks.
INTERNATIONAL SHIPPING RETURNS AND PAYMENTS
International orders: Shipping and handling costs may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check-out and customers will know about this before making any payments. Goods to international destinations are shipped on a DDU (Delivery Duty Unpaid) basis, which means displayed product prices are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
Offers: We may from time to time offer free international shipping as a bonus on our website, in which case the terms and conditions of that particular offer will be valid and the above will be terminated for that duration. Note - Due to COVID, international shipping is chargeable and free international shipping has been discontinued for orders over a particular value.
Wholesale
Do you wholesale your collections?
Our certified and globalur collections are available in boutiques all over the world. To learn more about our wholesale history, please email us at worldofsisa@gmail.com.
